Shipping Policy
Every piece from Hazel Stitch & Co. is crafted with heart, care, and intention.
Here’s everything you need to know about how your order arrives at your door.
Shipping Locations
Hazel Stitch & Co. currently ships within the United States and Canada.
We carefully package and ship each order from our studio to ensure it arrives safely and beautifully.
Processing Time
Because our pieces are made and prepared in small batches, please allow 2–5 business days for order processing before shipment.
You will receive tracking information as soon as your order ships.
U.S. Shipping
All U.S. orders are shipped via USPS with tracking included.
Delivery time typically ranges from 3–7 business days after shipment, depending on location.
Canada Shipping
Canadian orders are shipped via USPS and transferred to Canada Post for final delivery.
Estimated delivery time is 7–21 business days, depending on location and customs processing.
Customs, Duties & Taxes (Canada)
International customers (including Canada) are responsible for any customs duties, taxes, or import fees required by their country.
These charges are determined by your local customs office and are not included in our product or shipping prices.
Hazel Stitch & Co. does not collect or control these fees.
Address Accuracy
Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
Once an order has been shipped, delivery timing is managed by the carrier.
If your package is delayed or appears lost, please contact us and we will gladly assist in filing a claim or tracking the shipment.
🔁 Returns & Exchanges
Because our products are created in small batches, we are not able to accept returns or exchanges at this time.
If your order arrives damaged or incorrect, please contact us within 7 days with a photo so we can make it right.
📨 Questions?
Email: hello@hazelstitchandco.com