Frequently Asked Questions

We’re here to make your shopping experience cozy, easy, and joyful.
If you don’t see your question below, feel free to email us anytime at hello@hazelstitchandco.com.

🧺 Processing & Shipping

What is your processing time?

Because our pieces are made and prepared in small batches, please allow 2–5 business days for order processing before shipment.

You will receive tracking information as soon as your order ships.

Do you ship internationally?

We currently ship within the United States and Canada. For our other international customers, we're happy to explore select requests. Email us at hello@hazelstitchandco.com, and we'll check what's possible.

How long does shipping take?

U.S. orders: 3–7 business days after shipment.
Canada: 7–21 business days after shipment, depending on customs processing.

Will I have to pay custom fees?

Canadian customers are responsible for any customs duties, taxes, or import fees required by their country. These are determined by local customs authorities and are not included in our prices.

What carrier do you use?

We ship via USPS. Canadian orders are delivered through Canada Post after customs processing.

Do you offer free shipping?

Yes! Free U.S. shipping on orders $75+.

 

📦 Orders & Products

How will I know when my order ships?

A tracking number will be emailed to you as soon as your order is on the way.

Can I change or cancel my order?

If your order has not shipped yet, email us as soon as possible.
We’ll do our best to help.

What if my order arrives damaged?

Please email us within 7 days with a photo, and we’ll make it right.

🧼 Care Instructions

How do I care for my tea towels?

  • Machine wash cold
  • Tumble dry low or hang dry
  • Do not iron directly on the design
  • Avoid bleach

How do I care for apparel?

  • Turn inside out
  • Machine wash cold
  • Tumble dry low or hang dry
  • Do not iron on the print

🔁 Do you accept returns or exchanges?

At this time, we are not able to accept returns or exchanges due to the small-batch and handmade nature of our products. Each item is prepared with care, and inventory is limited — thank you for understanding!

If your order arrives damaged or incorrect, please email us within 7 days and we’ll take care of it right away. 📩 hello@hazelstitchandco.com

💌 Contact Us

Still need help?
Email anytime: hello@hazelstitchandco.com

I typically respond within 24–48 hours.